For the last four years, Marie has made it her mission for all her customers to have the best experience possible when obtaining a personal loan. Marie is also the Charity Champion, acting as one of the lead organisers for fundraising events and helping Close Finance CI raise over £34,000 for Jersey Hospice and other local charities in the last year alone.
Her energy and enthusiasm cannot be ignored, so much so that she was awarded the Vision and Values Award at the Close Brothers Motor Finance Conference in January 2019. Through her years of expertise, Marie knows that the best testament to good service is repeat business.
Marie prides herself on customer service excellence, which is why in her career at Close Finance CI she has managed to build a large portfolio of loyal, repeat customers.
Each customer is an individual, and Marie gained much of her experience working in the cosmetic industry before joining Close Finance CI in 2016. Understanding customers and putting them at ease comes naturally to Marie; ‘I get so much joy out of helping people and making a difference to their lives’. Customers return because they know Close Finance CI already understand their circumstances and if these haven’t changed, the decision is quick and easy with the money often in the bank on the same day. Marie is committed to making the journey smooth and hassle free from the minute a customer is greeted to the minute the loans are received.
Transparency is paramount for Marie, in a world where we are bombarded with so many options on a day to day basis, ensuring the best product, terms and profile is absolutely essential. The customer is at the heart of everything at Close Finance CI, as well as nurturing and supporting employee growth and development.
Thanks to the company’s innovative approach, they are always seeking new ways to stay a step ahead of the industry, and the employees at Close Finance CI work well with one another to provide top level customer care. When not working hard at making her customers feel at ease, Marie has been known to throw a great dinner party or two and is devoted to her dog Barney. She is a home bird, has green fingers and worships the sun.