Business NewsGradu8Jennifer Hughes

Jennifer Hughes

Retail Sales Manager, Sure

Age 38 

What did you want to be when you were 8 years old? An author, I’ve always had a love of reading

Favourite way to relax Travelling, but baking when I can’t do that!

Favourite place to eat in Jersey Upstairs at Anley Street

Favourite possession My Jack Russell, Luna.

What made you choose to work for Sure?

I was recommended by a friend who had worked for the company since launch and described Sure as a good company to work for with a great culture and development opportunities. I’m still here nearly 13 years later so they’ve been proven right! I started in the company as a part-time Sales Executive and have progressed to my current position, with support from my managers and other departments, as well as involvement in various projects such as store refits, billing platforms changes and technology launches.

What professional training have you done? 

I have focused on Project Management, Coaching and Leadership courses, as well as becoming a Mental Health First Aider.

What do you do on an average day? 

Working in retail at Sure means that every day can be completely different. I could be researching the latest technology, testing new systems and platforms to improve the service that we offer our customers or working through strategies to meet our financial targets.

My consistent focus however is managing my team, and making sure they have all the tools and support necessary for both their own well-being and to be able to continue to provide their excellent customer service. 

What is your next step? 

Being a manager has constant challenges, so I am always acquiring new skills in order to support a changing and developing work force. This enables me to continue my development which in turn supports the evolution of Sure as a business. 

What advice would you give yourself considering the experience you have now? 

Be adaptable and open to change and new opportunities. At times, we can all feel like we’re not ready for the next step but it’s important to challenge ourselves, take advantage of support and mentorships, and to have self-belief in our abilities combined with a positive mental attitude.

About Sure

Sure is a supplier of telecommunication and IT services in Jersey, Guernsey and the Isle of Man. Dating back to 1896, Sure has been keeping the island communities connected ever since then.  With our lives becoming increasingly digital, Sure’s mission is to keep everyone connected through innovative communications and technology solutions; whether it’s fixed landline and broadband services, or state-of-the-art mobile networks.  Sure’s purpose is connecting our island communities for a better future, based on the values of one team, striving for customer satisfaction, reliability, having a passion for technology and learning, and being community and sustainability focused.


Call 01481  700700 

36 King Street, St Helier, Jersey, JE2 4WF 

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