This year’s Sure Customer Service Awards will see the 500th local business shortlisted for one of the award categories celebrating exceptional customer service across a variety of business sectors in the Channel Islands.

The awards are now in their ninth year and the nomination period, which gives members of the public the opportunity to recommend an individual, team or business that have gone the extra mile for an award, will run from 1 June to 14 September.

Sure has supported the Customer Service Awards as a category sponsor since 2010 and has been overall sponsor of the event since 2016, having extended its sponsorship for a fourth year.

Sure’s chief customer officer, Charlotte Dunsterville, said: “We understand that good communication is a vital part of providing an excellent customer service experience, which is what the Customer Service Awards recognise. Sure works with local businesses of all sizes and in all sectors to provide them with tailored telecommunications solutions and tools that enable them to communicate better with their customers and clients which ultimately enables them to grow and thrive.

“Sure is constantly investing in our business to provide our customers with the best service and we’re proud that our customers scored us highest for overall satisfaction across the islands according to the Channel Islands Competition and Regulatory Authorities’ (CICRA’s) 2018 independent Telecoms Satisfaction Survey.

“Sure is focused on providing an excellent customer experience so we’re very pleased to continue our sponsorship of the Customer Service Awards which celebrates excellence, best practice and innovation in the in the Channel Islands.”

The 2019 awards are comprised of 11 categories covering multiple business sectors with an overall winner selected in each island from the category winners.

This year a ‘special recognition’ award has been introduced which will be chosen by the judging panel and highlights an individual, team or business that have been consistently recognised for the excellent customer service that they provide.

The number of local businesses promoting the awards is also set to increase this year. Event organiser Jill Clark said: “The interest in this year’s awards has been huge and we’ve already seen a 50% increase in the number of businesses getting in touch to find out about marketing the awards which is fantastic.

“We’re extremely grateful to our long-standing sponsorship partner Sure for extending its support of the awards for another year and we’re excited for an even bigger and better event to highlight and reward those local businesses that deliver the best experiences to their customers.”

Last year more than half of the nominations for the awards were submitted via the new online platform enabling members of the public to nominate excellent customer service interactions for the awards as soon as they have happened.

“We’re hopeful that the online nomination platform will continue to grow in popularity this year as it’s such a quick and easy way of submitting nominations. It’s also more eco-friendly then filling in a paper form and can be done via smartphone,” said Jill.

Anyone who nominates a business, team or individual online will be entered into a prize draw to win an iPad donated by Sure.

The Sure Customer Service Awards are open for nominations online at http://thecustomerserviceawards.com/ from 1 June until 14 September. The Jersey awards take place on 21 October at the Royal Yacht Hotel and the Guernsey awards on 24 October at the Duke of Richmond Hotel.

The 2019 awards categories are:

BEST SERVICE FROM A SOLE TRADER

BEST SERVICE FROM A TEAM

BEST SERVICE FROM AN ASPIRING STAR

BEST SERVICE FROM AN INDIVIDUAL EMPLOYEE

BEST SERVICE USING DIGITAL INNOVATION

BEST SERVICE FROM FOOD & DRINK

BEST SERVICE FROM LEISURE & TOURISM 

BEST SERVICE FROM ACCOMMODATION 

BEST SERVICE FROM TRAVEL

BEST SERVICE FROM RETAIL

BEST SERVICE FROM PROFESSIONAL SERVICES

SPECIAL RECOGNITION AWARDS (not open for public nomination)