JT is a finalist in two categories of this year’s UK Customer Experience Awards, the biggest ‘CX’ event of its kind in the world. Now in its ninth year, the UK Customer Experience Awards recognise those inspiring organisations who are delivering an outstanding customer experience. JT has been shortlisted in the ‘Best International Business’ and ‘CX Team of the Year’ categories.

JT’s submissions focus on how it introduced new, far-reaching and innovative Customer Experience standards and training to focus on ‘delighting’ customers. JT began a journey in 2015 to improve customers experience as part of a strategy to transform the business from an on-island telecoms provider to a world-class communications brand, pioneering digital technology supported by first-class customer experience. This was implemented throughout the organisation by a specially trained, committed and focused team and led to a positive increase in levels of customer, client and employee satisfaction and engagement.

The other shortlisted organisations in the Best International Business Category are: Medallia in partnership with Generali, Barclays, CPM International (New Tech Division), Airbnb and Thomson Reuters.  In the CX Team of the Year category, JT is alongside: Cross Country, Lowell, O2 Telefonica and BT Corporate.

The winners will be announced at an awards ceremony on 11 October at Wembley Stadium.